We appreciate your continued patience as we move forward with completing all previously suspended warranty work due to COVID-19. Please understand that we are committed to addressing your outstanding concerns as efficiently as possible. Due to the large backlog of warranty requests due to the shutdown, we are experiencing longer than usual timeframes to schedule and complete new warranty requests. Emergency calls will continue to receive immediate attention, and our #1 priority will continue to be the safety of our customers, employees, and trade partners.
New Warranty/Service Requests
We encourage you to submit all warranty requests at your earliest opportunity so that they are properly documented and processed. You will be contacted within one week for scheduling.
Thank you for your understanding during these unprecedented times.
NOTE: This temporary suspension of warranty work will NOT impact your warranty expiration dates.
Current Customer Care operating hours are 8AM - 5PM, Monday through Friday.
NVR and Customer Care will be closed on Friday, July 3rd in observance of the Independence Day Holiday. We will respond to your Warranty Requests starting on Monday, July 6th when our offices reopen.
General Coverage
Home Warranties
The information as to the different warranties provided by NVR to its customers and readers of this website is believed to be accurate and truthful, but it is only for illustrative purposes and is subject to change and modification at anytime. The warranties to be provided to new NVR customers are time and home and geographic specific and may be different from those shown on this website.
Please choose from the list below the House Type, Loan Type and State of Residency to view the homeowner's manual that serves you.
If your settlement date occurred prior to the effective dates given below contact your division office for assistance.
What's Included
General Coverage
Below is an overview of the different levels of our limited warranty.
1 Year Coverage
All Materials and Workmanship (except landscaping)
*Condominiums have 2 Year standard coverage for these items (except landscaping)
2 Year Coverage
Installation of All Mechanical Systems, if applicable:
- Plumbing
- Heating and Air Conditioning
- Electrical Systems
10 Year Coverage
Coverage Against Structural Defects, including:
- Footings
- Beams
- Trusses
- Bearing Walls
- Girders
- Lintels
- Structural Fasteners
Settlement Effective After These Dates
If your settlement date occurred prior to the effective dates given below contact your division office for assistance.
Single Family Home |
|
| SEP 2018 | Maryland Residents |
| SEP 2018 | All Other Locations and Loan Types |
| JUL 2018 | Maryland Residents |
| MAR 2018 | PWSC Warranty for Veterans Administration Loan |
| JUL 2017 | Maryland Residents |
| FEB 2017 | Maryland Residents |
| FEB 2017 | All Other Locations and Loan Types |
| JUL 2015 | Maryland Residents |
| JUL 2015 | All Other Locations and Loan Types |
| MAR 2010 | Maryland Residents |
| OCT 2006 | Non-Veterans Administration Loan - All Other States |
| MAR 2005 |
Veterans Administration Loan plus: Addendum for Maryland Warranty |
Get In Touch With Us
Can't Find What You're Looking For?
If you're having trouble locating the information you want - or have questions that require further answers - We're happy to help. Look through the pages linked below, or just give us a call at 877-507-0057.
NVHomes an NVR. Inc. Company
