A warranty emergency is a situation in the home when there is potential for harm to the homeowner or significant damage to the property.
If you have a warranty emergency during business hours (Mon - Thur 7am to 9pm EST, Fri 7am to 7pm EST), call our office at 877-507-0057 immediately.
If you experience a warranty emergency outside of our operating hours, select a Possible Emergency from the left to see our recommended procedures for that situation.
Water can leak into your home various ways; such as the roof, the windows, the doors and cracks in the foundation.
The source of a leak can be difficult to determine. In addition, external leaks cannot be repaired until the weather system causing the leak has stopped (such as a rainstorm or heavy amounts of snow on the roof or ground).
It is best that you speak to one of our warranty professionals to determine the source of the leak and a repair strategy.
Call 877-507-0057 during business hours (Mon - Thur 7am to 9pm EST, Fri 7am to 7pm EST) to notify us of the issue.
Until we can arrive at your home, below are some steps to try and contain the leak: