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  • Did you know... The air filter in your heating and air conditioning system should be changed to maintain maximum efficiency of the system.


Appliances - Refrigerator

  • Clean the condenser coils under the refrigerator with a long brush that can be purchased at a local hardware store.

Electrical - Breakers and Outlets

  • Test the operation of the GFCI and AFCI breakers to ensure they are doing their job to protect you and your family.

Home Exterior - Grading/Exterior Drainage *

  • Gutters, downspouts, and splash blocks should be kept unobstructed and maintained to divert water away from the foundation.

Home Exterior - Gutters & Downspouts *

  • Keep downspouts from being blocked to drain properly. Remove snow and debris from the exits of downspouts to help prevent freezing and ice damming.

Home Safety - Security System

  • The backup batteries must be replaced periodically and the system tested according to manufacturer's guidelines to ensure it is in reliable working condition.

Home Safety - Smoke Detectors

  • Your smoke detectors are powered via electricity, however they have a battery backup in the event the power goes out. The detectors and backup batteries should be tested monthly to ensure they are still functioning properly.
  • Keep dust off of the detectors by gently vacuuming the outside of the unit once a month.

Home Safety - Storm Preparation

  • Make sure any areaway drains and overflow drains are free of debris.
  • Make sure the sump pump outlet and sump pump are working properly. Check often.
  • Secure any loose patio furniture, umbrellas or trash cans that can be blown around.
  • Make sure there is nothing impeding or blocking water flow from the exterior down spouts and drains.
  • If the power does go out, contact the utility company immediately. With no power, the well, sump pump, or ejector pits will not operate. In this case, do not use the basement bath.
  • Fill some containers or a bath tub with water for regular water use. Each toilet will have enough water in the tank for one flush. You can remove the tank lid and manually fill with water to the fill line for additional flushes.
  • Gas cook tops will still be operational by using a lighter when you turn on the burners to the ignite position.
  • Unplug any exterior yard lighting fixtures plugged in to outlets.
  • Keep garage doors closed during the storm.
  • Monitor the rain water in the areaway.
  • Have emergency kit available with flash lights and batteries.
  • Contact Customer Service

    While drastic weather conditions and power outages are not covered by your warranty, if you should have questions or are in need of direction, please contact our Customer Care Center via phone (phone numbers below) or via an online request.

    Ryan Homes Customer Care (877) 550-7926
    NV Homes Customer Care (877) 507-0057
    Heartland Homes Customer Care (855) 583-6844
  • With a hurricane you can expect high winds and a great deal of rain. Please take the extra time to be proactive in preparing your home for this event. Please consider the following reminders:

HVAC - Heating and Cooling

  • Check air filters monthly and replace as needed. Do not operate your system without an air filter in position.

Interior Finish & Details - Caulking

  • Caulking in wet areas such as showers and tubs must be maintained by the homeowner regularly.

Plumbing - Disposal

  • Clean your disposal to improve the smell and remove any bacteria that may form under the rubber gasket.

Plumbing - Faucets

  • Occasional cleaning of the aerators on your faucets (normally every three to four months) will allow proper flow of water. The city or municipality water department controls the overall water pressure.

Plumbing - Pipes and Drains

  • If a plumbing fixture is left unused, it should be turned on at regular intervals to replace evaporating water and to ensure that the trap barrier remains intact.

Windows & Doors - Windows

  • Always lock windows when not in use to obtain proper seal to keep air and moisture from entering the home.
  • Windows are constructed with small holes called "weep holes" to allow water to drain from the windowsill. Weep holes should not be blocked by tape, caulk or debris to prevent them from draining properly.